Haven IFA’s support through COVID-19



Posted on: 19th March 2020

Dear Client,

I am writing to you today to explain how Haven IFA proposes to continue to provide you with an ongoing advice service during the unprecedented times in which the world finds itself due to the Covid-19 pandemic.

As I’m sure you are aware the UK Government has now recommended the suspension of all non-essential contact and travel. In light of this we have taken a business decision to cease all face to face client meetings with effect from Monday 23rd March. I am sure you will understand why we are doing this, but it does not mean that we will be shutting the office until the situation has passed.

The office will remain open from Monday, but it will only be manned by one member of staff for the foreseeable future. We have made provision this week to ensure all Haven staff are able to continue working remotely from home. You will therefore still be able to communicate with your adviser, or their assistant in the normal manner. So please do get in touch by e-mail, by calling the office number or their mobile if you need to make contact (as usual). We will continue to receive post and send out correspondence using Royal Mail unless this situation also changes.

We hope that by making these changes, we can provide a continuity of service in much the same way as we do now, whilst following the Government’s guidance to help restrict the spread of
the virus.

Once the threat has abated and the government directives changes, we will aim to resume normal service immediately, and we look forward to re-engaging with you personally once more.

In the last few days, we have sent out an e-mail to our investment and pension clients for whom we held a valid e-mail address. This explains our thoughts on the impact of virus on the financial
markets. If you would like to be included in any similar future e-mail correspondence please provide us with an e-mail address, so we can send out bulk communications more quickly.

Yours sincerely,
Nick Dando DipPFS